Contact Us

We're here to help 24 hours a day, 7 days a week!

For New Customers:

For Existing Customers:
Technical Support:

Note: Existing Customers can submit tickets via Members Area as well. Tickets submitted via Members Area have vital information automatically appended to the ticket and therefore can speed up the resolution time.

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Email Address:

Full List of Email Contacts

You can open new tickets by sending an email to the appropriate address below.

Department Purpose
24 x 7
  • All pre & post-sale service requests.
  • Questions regarding any of our services.
24 x 7
  • Outstanding technical assistance (24 hours a day, 7 days a week) no matter the account you hold!
  • Please use the Support tab within Members Area to submit tickets to Technical Support.
  • Additionally, you may email us as well, but be sure to include account information (domain, customer id, etc.) in your email so that we can assist you as quickly as possible.
Mon - Fri
6am - 6pm ET
  • Questions regarding an invoice or charge.
  • Current clients wishing to terminate an account.
  • Existing clients who would like to add or modify services.
Mon - Fri
9am - 6pm ET
Mon - Fri
10am - 6pm (ET)
  • Non-clients wishing to make UBE/UCE/Spam reports.
  • Non-clients wishing to report DMCA & other international violations of law.
  • Clients and non-clients wishing to file a DMCA request.
  • DMCA requests must be submitted via FAX or REGULAR MAIL.
  • Boss-Networks Inc. will not accept DMCA reports or scanned documents sent via email.
  • For instructions on file a DMCA request to Boss-Networks Inc., please click here.


Live Chat: Sales and Support

We now offer Live Chat for both sales and support questions. Please visit our Live Chat page for operational hours. Also, please note that due to the senstive nature of the information, billing-related assistance is not currently available via Live Chat. Please email our billing staff for billing-related questions.

Call Us: (+377 45 625 000) (Sales Only)

If you have any questions before you sign up, please call us! Our sales department provides toll-free phone assistance during our regular weekday business hours (10AM - 6PM ET). International callers please use our non toll-free number: +377 45 625 000 and +377 44 686 242

Please note: Our phone staff is not qualified to answer billing or support requests at this time. For any billing or support inquiries, please email the appropriate department at one of the addresses above. Our staff thanks you in advance!


Mailing Address

Boss-Networks Inc.'s mailing address is:

Boss-Networks Inc.
Jusuf Gervalla 15/A, Prizren
20000, Republic of Kosovo


How we use information

Boss-Networks Inc. may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by Boss-Networks Inc. and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with Boss-Networks Inc. and such affiliates, independent contractors and business partners. At no time will Boss-Networks Inc.'s database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgment, we are obligated to do so under applicable laws.